FAQ
Question:
Answer:
If you are not 100% satisfied with our products, you may return them for a refund (90 percent of the original purchase price) under the following conditions:
• Product must be returned within ninety (90) days of original date of purchase.
• Returned products must be in resalable condition.
Before returning any product, you must first:
• Obtain a Return Merchandise Authorization (RMA) number by calling MonaVie Support at 1-866-217-8455. The RMA number must be clearly written on the outside of the package of the returned product.
• Proper shipping materials must be used when returning product for a return or an exchange. We recommend you insure your package and obtain tracking information to ensure your return arrives safely at MonaVie’s Distribution Center. Please ship your return to the original ship-from address listed on the shipping label or reference the contact us page.
Your refund will be credited to your account approximately 5–7 business days from the time MonaVie receives the returned product. All refunds are credited to the original payment account. Shipping and handling charges, sales tools, seasonal, discontinued, or special promotional products are non-refundable.
For complete information on our return policy, please see Addendum B of the Statement of Policies and Procedures.
• Product must be returned within ninety (90) days of original date of purchase.
• Returned products must be in resalable condition.
Before returning any product, you must first:
• Obtain a Return Merchandise Authorization (RMA) number by calling MonaVie Support at 1-866-217-8455. The RMA number must be clearly written on the outside of the package of the returned product.
• Proper shipping materials must be used when returning product for a return or an exchange. We recommend you insure your package and obtain tracking information to ensure your return arrives safely at MonaVie’s Distribution Center. Please ship your return to the original ship-from address listed on the shipping label or reference the contact us page.
Your refund will be credited to your account approximately 5–7 business days from the time MonaVie receives the returned product. All refunds are credited to the original payment account. Shipping and handling charges, sales tools, seasonal, discontinued, or special promotional products are non-refundable.
For complete information on our return policy, please see Addendum B of the Statement of Policies and Procedures.
